What SetuChat does

In one line

SetuChat is a multilingual AI shopkeeper. You give it your business knowledge, it answers your customers on Messenger and WhatsApp automatically — in their language, on-brand, 24/7 — and asks a human whenever it isn't sure.

What it does for you

• Replies in seconds, around the clock. Day, night, weekend, holiday. The bot picks up where your team leaves off and never sleeps.
• Speaks Bangla, English, and Banglish. It mirrors the customer's script — Bangla in, Bangla out. No language toggles for you to manage.
• Stays on-brand and on-policy. Replies come from yourknowledge — your products, shipping rules, refund policy, voice. The bot doesn't make things up.
• Knows when to ask a human.If a question is outside what you've taught it, the bot sends a polite holding reply and flags the conversation for your team. Nothing falls through the cracks.
• Sells, not just supports. When a buyer asks about a product, the bot pulls the right item from your catalog and walks them to checkout — without your team lifting a finger.

The journey of a customer message

1. A customer messages your Page or WhatsApp number.
2. SetuChat reads it instantly and figures out what they need.
3. It pulls the right answer from your knowledge — in the customer's language.
4. It replies in seconds, in your brand's voice.
5. If it's not sure, it asks a human. You'll see those threads tagged in Inbox.
6. Every conversation is logged so you can see exactly what was answered.

Things you control

• • Knowledge base. Upload PDFs, paste FAQs, link your website. Knowledge base guide →
• • Persona. Set the voice — formal, friendly, energetic. The bot matches it on every reply.
• • Auto-reply on/off. Pause the bot for a sale rush, a holiday, or while you train it. Inbox & handoff →
• • Channels. Connect Facebook Messenger and WhatsApp Business — same knowledge, same voice, both channels at once. Connect Messenger → · Connect WhatsApp →