5-minute quickstart

1. Create your account

   Go to setuchat.ai/login and click Continue with Google (or Facebook). After consent you land on your dashboard.

2. Connect a Facebook Page

   Open Connect in the left sidebar → Authorize with Meta. Pick the Page you want the bot to handle and approve the Messenger permissions. SetuChat stores an encrypted Page access token; we never post on your behalf.

   Want a deeper walk-through? Connect Facebook Messenger →

3. Drop in your knowledge

   Open Knowledge. Drag and drop FAQs, product PDFs, your refund policy, a shipping rates sheet, etc. The bot reads them and starts using them on its next reply.

   You can also paste a URL — a website, YouTube video, or Facebook video — and SetuChat pulls in the relevant content.

   See Knowledge base →

4. Test before going live

   Open Test Chat and ask the same questions a customer would. The bot answers in the language they use — Bangla, English, or Banglish.

   If a reply is wrong, it's almost always because the relevant info isn't in your knowledge base yet. Add the missing piece and re-ask.

5. Send a real message

   From any other Facebook account, open your Page and send a Messenger message. The bot replies within a few seconds. Conversations show up in Inbox; threads it can't answer confidently are flagged needs human.

Pro tips

• • Pause without disconnecting: toggle auto-reply off in Settings to silence the bot temporarily without unlinking the Page.
• • Sharper answers: prefer short, focused knowledge entries (one fact per item) over long marketing copy. The bot answers more accurately when each piece of knowledge stands on its own.

Sample customer prompts to test

# Bangla
আপনার রিটার্ন পলিসি কি?
ডেলিভারি কত দিন?

# English
What's your return policy?
Do you ship outside Dhaka?

# Banglish
apnar return policy ki?
delivery koto din lagbe?