Knowledge base

Train the bot by adding products, FAQs, policies. Drop a file, paste a link, or type it in.

Three input modes

• Drop a file — drag-and-drop or click to choose. PDF, DOCX, XLSX/XLS, CSV, TXT, MD. Up to 25 MB each, multiple at once.
• Paste a link — any URL. Special handling for YouTube (oEmbed for title/author) and Facebook video (OG tags). Everything else: fetch + main content extraction.
• Type it in — quick FAQ entry. Pick a kind (product, faq, policy, snippet), give a title, write the body.

One fact per item beats one giant brochure

Short, focused entries answer questions better. Aim for ~50–300 words per item, each one covering a single product, policy, or question. The bot finds answers faster when each fact is its own item.

Editing & deleting

Click the pencil on any KB row to edit the kind, title, or body. Save and the bot starts using the new version on its next reply. Click the trash to remove an item — the bot stops referencing it immediately.

Examples

Good FAQ entry

Title: Return policy
Kind:  faq
Body:  Return korte chaile 7 din er moddhe with original packaging.
       Damaged products full refund. Worn/used products return ne.
       Delivery charge non-refundable.

Good product entry

Title: Wireless Headphones (Blue)
Kind:  product
Body:  Wireless Bluetooth 5.0 headphones, 30hr battery, noise
       cancelling. BDT 4500. In stock — ships from Dhaka in 1-2 days.
       1-year warranty.

Less effective

Title: About us
Kind:  snippet
Body:  We are a leading e-commerce destination focused on customer
       delight, with a wide selection of premium products curated by
       our expert team... [3000 words of marketing copy]

That mostly tells the bot how to write marketing copy, not how to answer questions about your products. Break it apart into specific FAQ + product entries.

Supported file types

• .pdf
• .docx
• .xlsx, .xls — read sheet by sheet
• .csv
• .txt, .md

Supported link types

• Web pages — paste any URL; the main article text gets pulled in, navigation and ads are dropped.
• YouTube — title and author of the video.
• Facebook videos — public title and description.

Privacy

Anything you ingest stays inside your tenant. KB items are never shared with other vendors on the platform. Text is processed only through the AI providers you've configured.